Self Assessment

Customer Support Manager (CSM)

CYFIRMA is a threat discovery and Cyber intelligence platform company offering industry disrupting solution in cybersecurity and threat intelligence category with new ways of decoding threats. We apply Cyber intelligence to all layers including business controls.

What we do:

  • PROVIDE multi-dimensional and actionable strategic, management and tactical cyber threat visibility and intelligence
  • ANTICIPATE cyberattacks that are most likely to occur in your industry and IT environment
  • DELIVER potential cyber-attack insights at the planning stage versus the execution and exploitation phase
  • EMPLOY a predictive and deep understanding of the threats using our unique “Outside-In” approach

CYFIRMA is looking for a person with hands-on experience of threat intelligence research, malware analysis, forensic investigation, and/or security consulting to be a part of our research team.

Position : Customer Success Manager
Location : Japan

Role and Responsibility

  • Develop and promote a customer’s success with technical advisory, hands-on/on-line training, and regular meeting
  • Responsible for maintaining a customer satisfaction and contract renewal
  • Perform research and generate intelligence with CYFIRMA’s platform +various sources

Specific Industry : Cyber Security
Experience : 5 – 15 years

Skills & Experience

  • Must have 5 years experience of security consultant, customer success role
  • Understanding of overview of cybersecurity landscape in Japan
  • Understanding cybersecurity covering whole area not only network security
  • Excellent Japanese communication skills including strong verbal and written skills and demonstrated presentation skills being able to articulate complex topics
  • Fluent English communication skills including verbal and written skills
  • Create presentation by finding yourself various sources

Qualification (nice to have) : CISA
Client Facing (Yes / No ) : Yes


  • Graduation/ Post Grad : Any Graduate
  • Relevant experience : 5 to 10 Years

For more details, please visit us at

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