CYFIRMA is headquartered in Singapore with offices in India, Japan, the USA, Dubai, Taiwan, Vietnam, Germany, South Korea and Australia. The company is funded by Goldman Sachs, Zodius Capital, Z3 Partners, OurCrowd and L&T Innovation Fund.
We are a fast-growing startup making waves with our unique blend of external threat landscape management and cyber-intelligence platform. We compete ferociously in the high-growth cybersecurity space, and we win with our specialized capability of helping clients predict and avert cyberattacks.
Our cloud-based AI and ML-powered cyber-intelligence analytics platform, DeCYFIR, helps clients proactively identify potential threats at the planning stage of cyberattacks. From executive to management and security operations team, DeCYFIR empowers both business and technology leaders to drive growth and innovation while keeping data and assets safe from cybercriminals. DeCYFIR is the leading cyber-intelligence platform designed to defend businesses by uncovering their attack surfaces, building their digital risk profile, and using personalized cyber-intelligence to predict imminent attacks.
Today, many Fortune 500 clients trust us to deliver quality cyber-intelligence which they can rely on to protect their brand and keep their organization’s security posture strong and resilient.
Links:
https://www.linkedin.com/company/cyfirma/products/
https://www.cyfirma.com/
Job Details:
Position: Technical Account Manager
No. of Positions: 1
Experience: 5-10 Years
Location: Hong Kong/Macau/Taiwan
Job Type: Full Time & Remote Work
Role & Responsibility:
- Customer Onboarding – This role needs to own new customer onboarding on CYFIRMA’s product, and services customers must be taken through the shortest path so that they can realize ROI as soon as possible.
- Provide Technical and Product Support – Must know the company’s product and services inside and out. This role will be called upon to provide technical support to customers or to provide training on CYFIRMA’s products and services. Will need to help customers plan and understand the best ways to utilize CYFIRMA’s product based on the customer’s business needs or business plans. The Customer Success Manager/Consultant is not only focused on supporting sales, rather on educating their customers on the flexibility and capabilities of CYFIRMA’s products and solutions so customers are encouraged to continue using CYFIRMA’s services.
- Handle Account Escalations – Support and response to any alerts, red flags, or feedback reported.
- Customer renewals – To ensure recurring revenue from existing customers.
- Upsell – To use upsell, expansion and upgrades to drive portfolio growth and increase the lifetime value (LTV) value of CYFIRMA’s customer.
- Periodic Health Checks of Customer Account – To ensure all customers receive unparalleled value from CYFIRMA and that their expectations are not just met but exceeded.
- Collaborate with global team to improve research and service delivery and operations.
Skills & Experience:
- At least 5 years of experience in managing customers and accounts in the cyber security domain.
- Proficiency / Knowledge of best customer service practices.
- Technical aptitude and ability to learn CYFIRMA’s product and service offerings.
- At least 5 years of experience in OSINT or paid/private security analysis tools such as Shodan, Censys, Binary Edge, Spiderfoot, Domain tools, Virus Total, Hybrid Analysis, EDR, SIEM, IDS/IPS, etc.
- Knowledge of technologies such as, IT networking, internet technologies, web technologies, firewalls, and cybersecurity tools.
- Bachelor’s degree in computer science or a related field.
- Proficient in Microsoft Office Suite.
- Fluent in Mandarin Chinese (reading, writing, and speaking) and fluent in English (reading, writing, and speaking); Cantonese (listening and speaking) is a plus.