{"id":10963,"date":"2022-07-08T07:43:33","date_gmt":"2022-07-08T07:43:33","guid":{"rendered":"https:\/\/www.cyfirma.com\/?post_type=jobs&#038;p=10963"},"modified":"2022-10-18T13:14:44","modified_gmt":"2022-10-18T13:14:44","slug":"customer-support-manager-csm","status":"publish","type":"jobs","link":"https:\/\/www.cyfirma.com\/jp\/jobslists\/customer-support-manager-csm\/","title":{"rendered":"Customer Support Manager (CSM)"},"content":{"rendered":"\n<p>CYFIRMA is a threat discovery and Cyber intelligence platform company offering industry disrupting solution in cybersecurity and threat intelligence category with new ways of decoding threats. We apply Cyber intelligence to all layers including business controls.<\/p>\n\n\n\n<p><strong>What we do:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>PROVIDE\u202fmulti-dimensional and actionable strategic, management and tactical cyber threat visibility and intelligence<\/li><li>ANTICIPATE\u202fcyberattacks that are most likely to occur in your industry and IT environment<\/li><li>DELIVER\u202fpotential cyber-attack insights at the planning stage versus the execution and exploitation phase<\/li><li>EMPLOY\u202fa predictive and deep understanding of the threats using our unique \u201cOutside-In\u201d approach<\/li><\/ul>\n\n\n\n<p>CYFIRMA is looking for a person with hands-on experience of threat intelligence research, malware analysis, forensic investigation, and\/or security consulting to be a part of our research team.<\/p>\n\n\n\n<p><strong>Position :<\/strong> Customer Success Manager<br><strong>Location :<\/strong> Japan<\/p>\n\n\n\n<p><strong>Role and Responsibility<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Develop and promote a customer\u2019s success with technical advisory, hands-on\/on-line training, and regular meeting<\/li><li>Responsible for maintaining a customer satisfaction and contract renewal<\/li><li>Perform research and generate intelligence with CYFIRMA\u2019s platform +various sources<\/li><\/ul>\n\n\n\n<p><strong>Specific Industry :<\/strong> Cyber Security<br><strong>Experience :<\/strong> 5 \u2013 15 years<\/p>\n\n\n\n<p><strong>Skills &amp; Experience<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Must have 5 years experience of security consultant, customer success role<\/li><li>Understanding of overview of cybersecurity landscape in Japan<\/li><li>Understanding cybersecurity covering whole area not only network security<\/li><li>Excellent Japanese communication skills including strong verbal and written skills and demonstrated presentation skills being able to articulate complex topics<\/li><li>Fluent English communication skills including verbal and written skills<\/li><li>Create presentation by finding yourself various sources<\/li><\/ul>\n\n\n\n<p><strong>Qualification (nice to have) :<\/strong> CISA<br><strong>Client Facing (Yes \/ No ) :<\/strong> Yes<\/p>\n\n\n\n<p><strong>Qualification<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Graduation\/ Post Grad : Any Graduate<\/li><li>Relevant experience : 5 to 10 Years<\/li><\/ul>\n\n\n\n<p>For more details, please visit us at https:\/\/www.cyfirma.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CYFIRMA is a threat discovery and Cyber intelligence platform company offering industry disrupting","protected":false},"author":14,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-10963","jobs","type-jobs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Support Manager (CSM) - CYFIRMA<\/title>\n<meta name=\"description\" content=\"CYFIRMA is looking for someone with hands-on experience in threat intelligence research, malware analysis, forensic investigation, and security consulting. 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